Sprint idiocy, yet again.
Mar. 16th, 2009 07:30 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
randomnessI have one of these:
As far as I can tell, there is no way to send or receive SMS text messages on this device. Yet, Sprint insist on occasionally charging me 20¢ for an SMS.
Each time, I tell them that the device cannot send or receive text messages and ask them to remove the charge. Each time, they remove the charge, but a couple of months later, a charge appears.
I called them again today, and this time, I added that I wanted SMS capability removed from the account. It is unclear whether they have managed to do this.
I don't actually expect them to have customer service representatives who can understand what a wireless broadband card is--I have a rather low level of expectation for CSRs, actually, which keeps both me and the CSR happy--but I do expect that the customer service system be set up with a procedure for the category "wireless broadband card". Clearly, it has not been, because every CSR has been, or has affected to be, confused about the existence of a wireless broadband card which does not have the functions of a telephone.
And no, I can't use the self-service system and dial #2, #3, or #4. It's not a telephone.
I console myself with the knowledge that I have wasted more than 20¢ of Sprint's money.
As far as I can tell, there is no way to send or receive SMS text messages on this device. Yet, Sprint insist on occasionally charging me 20¢ for an SMS.
Each time, I tell them that the device cannot send or receive text messages and ask them to remove the charge. Each time, they remove the charge, but a couple of months later, a charge appears.
I called them again today, and this time, I added that I wanted SMS capability removed from the account. It is unclear whether they have managed to do this.
I don't actually expect them to have customer service representatives who can understand what a wireless broadband card is--I have a rather low level of expectation for CSRs, actually, which keeps both me and the CSR happy--but I do expect that the customer service system be set up with a procedure for the category "wireless broadband card". Clearly, it has not been, because every CSR has been, or has affected to be, confused about the existence of a wireless broadband card which does not have the functions of a telephone.
And no, I can't use the self-service system and dial #2, #3, or #4. It's not a telephone.
I console myself with the knowledge that I have wasted more than 20¢ of Sprint's money.
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(no subject)
Date: 2009-03-16 11:43 pm (UTC)(no subject)
Date: 2009-03-17 12:14 am (UTC)(no subject)
Date: 2009-03-17 12:45 am (UTC)I filed a complaint with the FCC. You should do the same.
(no subject)
Date: 2009-03-17 02:32 am (UTC)(no subject)
Date: 2009-03-17 03:47 am (UTC)