It's true, although the incentives are a bit messed up. When you fly on a low-fare airline, you bear the risk...for a failure of service by the airline.
This tends to encourage a race for the bottom in terms of service quality. Ryanair and Spirit seem to be the market leaders in that race.
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Date: 2014-04-29 02:22 pm (UTC)This tends to encourage a race for the bottom in terms of service quality. Ryanair and Spirit seem to be the market leaders in that race.