I'm annoyed with Apple's unwillingness to repair my PowerBook.

[randomness]

I have a PowerBook G4 whose AppleCare will be running out in a week. It suffers from a wonky screen. The bottom two-thirds of it goes haywire occasionally. Usually, when it warms up, it settles down and works again, but I've stopped taking it with me anywhere because of it.

When I took it in in August, it was much worse than it is now. The tech at the Genius Bar took a look at it, said, "Well, it's damaged, and we don't cover damage. That problem never happens unless there's been some trauma to the machine, and I see you have scratches on the case. It's a $700 repair."

Trouble is, the scratches on the case are sliding it into and out of my backpack, and didn't correlate to when the screen started misbehaving.

That's the last time I pay for AppleCare, and possibly the last time I buy Apple. I'm considering a Panasonic Toughbook.

Comments

[tcb.livejournal.com]

Ya, I've had mixed results with various Apple support experiences. Sometimes they've gone above and beyond, but sometimes, more often, they've given me an air of "you should be honored were even talking to you" arrogance and lack of support.

That said, they've pretty much hooked me with their hardware and OS design :/