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randomnessI have a PowerBook G4 whose AppleCare will be running out in a week. It suffers from a wonky screen. The bottom two-thirds of it goes haywire occasionally. Usually, when it warms up, it settles down and works again, but I've stopped taking it with me anywhere because of it.
When I took it in in August, it was much worse than it is now. The tech at the Genius Bar took a look at it, said, "Well, it's damaged, and we don't cover damage. That problem never happens unless there's been some trauma to the machine, and I see you have scratches on the case. It's a $700 repair."
Trouble is, the scratches on the case are sliding it into and out of my backpack, and didn't correlate to when the screen started misbehaving.
That's the last time I pay for AppleCare, and possibly the last time I buy Apple. I'm considering a Panasonic Toughbook.
When I took it in in August, it was much worse than it is now. The tech at the Genius Bar took a look at it, said, "Well, it's damaged, and we don't cover damage. That problem never happens unless there's been some trauma to the machine, and I see you have scratches on the case. It's a $700 repair."
Trouble is, the scratches on the case are sliding it into and out of my backpack, and didn't correlate to when the screen started misbehaving.
That's the last time I pay for AppleCare, and possibly the last time I buy Apple. I'm considering a Panasonic Toughbook.
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Date: 2008-12-01 05:12 pm (UTC)I had a hard drive crash on me for a "damage"-related reason and the logic board failed on me at around the same time. I took it to Tech Superpowers on Newbury St. (http://webdev.techsuperpowers.com/), who not only fixed all of the problems but they also didn't ask pesky questions that might have nixed my AppleCare warranty (and actually, I didn't even know about the logic board until they did a system check and found it on their own).
You might want to try there, too?