I'm annoyed with Apple's unwillingness to repair my PowerBook.

[randomness]

I have a PowerBook G4 whose AppleCare will be running out in a week. It suffers from a wonky screen. The bottom two-thirds of it goes haywire occasionally. Usually, when it warms up, it settles down and works again, but I've stopped taking it with me anywhere because of it.

When I took it in in August, it was much worse than it is now. The tech at the Genius Bar took a look at it, said, "Well, it's damaged, and we don't cover damage. That problem never happens unless there's been some trauma to the machine, and I see you have scratches on the case. It's a $700 repair."

Trouble is, the scratches on the case are sliding it into and out of my backpack, and didn't correlate to when the screen started misbehaving.

That's the last time I pay for AppleCare, and possibly the last time I buy Apple. I'm considering a Panasonic Toughbook.

Comments

[whitebird.livejournal.com]

I've had good luck with getting things covered under AppleCare, even to the tune of them replacing a hard drive that went bad that I had put in the iBook the first day I got it. "Huh, this iBook of yours seems to have a 40GB HD in it, not the 10GB one we sold it to you with." "Weird, don't know anything about that. Can you replace the drive, it's bad." "Sure, but only with a 10GB one." "Well, that's what I bought, I'd not expect anything else." And so they did.

But I'd certainly try going in to a different place if you're unhappy with how you're currently being treated.