(no subject)

Date: 2015-03-05 09:09 am (UTC)
From: [identity profile] r-ness.livejournal.com
Tonight I had dinner with my friend who'd ordered the jacket. She reported two problems after she received it. The sleeves were too short, and the upper arms on the sleeves were tight. She went back with the jacket which they verified was a problem and they ordered a new one on the spot, no hassle, free of charge. She's currently waiting for the new one.

The impression I got from this and another story from one of her friends is that they are working out some issues in their process but they are clearly interested in making things right whenever problems happen.

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