The MBTA Customer Opinion Panel

[randomness]

Have you seen this or signed up for it? It requires either a CharlieCard or a CharlieTicket number, and your responses are linked to that.

From http://mbtabackontrack.com/performance/index.html#/engagement:

The MBTA Customer Opinion Panel is a group of several thousand customers who have signed up to tell us about their experiences every few months.

Customers fill out an initial signup survey that gives us some basic information, and then receive a satisfaction survey every month which takes about 5-10 minutes to fill out. We use these responses to understand how we’re doing in delivering many aspects of our service, including reliability, cleanliness, maintenance, and more.

Filling out the satisfaction survey allows customers to enter a monthly drawing for a LinkPass.

The Customer Opinion Panel is open to all MBTA riders. Your input will help keep us focused on what matters most to you as we work to improve our service.

Comments

[redbird]

I've been doing those for several months, and wonder why they keep asking my opinion about the behavior of my fellow riders. They don't ask about bus driver or train conductor etiquette.

[randomness]

Interesting.

I think I'll have a look at this survey.

Thanks!

[redbird]

Adrian and I were talking about the latest batch of announced, or at least proposed, bus route changes, and she thinks tje part of these surveys that asks for my most recent trip taken, how often I taken it, and whether I sometimes make the trip in other ways is part of the data that went into deciding that the 90 bus doesn't need to go to Wellington, and that a new terminus six minutes' walk away from the Assembly station on the orange line would be reasonable.